Please help!

My friends and I loved playing this game but now it will no longer load. Tried deleting the app and reinstalling it but still nothing ☹️ the need help section on the app support page presents the idea that there is some link to troubleshoot the issue but this mystery link is not hyperlinked anywhere on the page. We are all sad pandas

FrolikNavidad about Big Web Quiz for Chromecast, v1.1.1